Jawbone UP: Not Ready for Christmas

Jawbone makes a device called UP which tracks your movement while you sleep and move around during the day through a wristband. Below is their order form where I’ve highlighted the relevant information I was trying to ask their customer service about. I simply wanted to know if the “coming soon” colors would be available for Christmas:


The customer service interaction follows as:

Customer By Web Form  - 12/01/2011 07:06 AM
Will the alternate Up colors be available in time for Christmas?


Response Via Email(Sean) – 12/01/2011 10:37 AM
Hi Luke,
As we are looking forward to the release of all the colors of UP bands, there is no ETA for when they will become available. We ask that you please just watch the website as they may come available at anytime. Thanks for contacting Jawbone customer support.


Customer By Email  - 12/01/2011 07:58 PM
Christmas is in less than a month. If it takes one to two weeks to ship,
you must know if the alternate colors will be ready by next week… Since
you said I should “watch the website as they may come available at
anytime”, this seems to imply an impending release.

Should I wait to buy alternate colors for Chrismas or not?
- Luke

Response Via Email(Sean) – 12/01/2011 08:05 PM
Hi Luke,
I checked with my supervisor and he said that if you place an order now you should receive it by christmas.


Customer By Email  - 12/01/2011 08:14 PM
Great. How can I select the color I’d like on the purchase website?

- Luke

Response Via Email(Sean) – 12/02/2011 01:21 PM
Hey Luke,
Unfortunately you are not able to place an order for a colored band at the moment, but please keep checking our website as the option may become available at any time.
Sorry for the inconvenience but I hope this answers your question.


Customer By Email  - 12/02/2011 03:28 PM
No, Sean, you still have not answered my very simple question:
Will I be able to order alternatively colored bands for Christmas.
“Check the website because it might change at any time” does not answer
that question.
- Luke

Response Via Email(Sean) – 12/02/2011 03:37 PM
Hi Luke,
The official status on colored bands is that we fully intended on making them available.
However there has not been a scheduled released date. Sorry if this is vague  but this is the only information that is available.


This leaves me with two possibilities:

  1. I buy the black band and then they end up releasing the colored bands in time for Christmas
  2. I wait as suggested, eagerly checking the website every day, and the colored bands never come, leaving me with no gifts.
Update: Looks like the reason they’ve been so flaky answering questions about availability is because Jawbone was planning a big buy-back plan for all the faulty bands (apparently quite a few) that had made it out into the market.
    None Found
  • jlm

    Anything new, since your last update?  Me too wanted to buy some UP’s for Xmas, but… think it will be impossible… :-/

  • https://www.humani.st Luke Hoersten

    I ended up going with a Fitbit (http://www.fitbit.com). Looks like they have their business together quite a bit better.